Patient App

Patient App

Scheduling

How do I change my pronouns?

You can change your pronouns easily in the Carbon Health app. To do so, please follow the instructions below: 

1. Click on your profile in the lower right-corner of the screen.

2. Select "Insurance."

3. Click the edit button (it looks like a pencil in the upper right corner of the screen).

4. From here, you can edit your basic information, including preferred pronouns. Save the changes when you're done, and you'll be good to go!

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How to: Share pump data using Tidepool

You can use Tidepool to share your pump data with us. To name a few: Omnipod, Tandem, Medtronic, Animas pumps can all be shared here. Tidepool has a comprehensive list of all the devices that can be uploaded to their site. 

  1. Go to this website: Tidepool Uploader - Device Guides – Tidepool
  2. Choose your device from the list
  3. Then please share your data with Carbon Health through the following email: diabetescare@carbonhealth.com
  4. You can find more detailed instructions on how to share your data with us here: https://support.tidepool.org/article/16-share-your-data

Patient App
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How do I find a receipt in the Carbon app?

You can access receipts in the Carbon Health app. Please follow the steps below to do so. 

  1. Log in to your account
  2. Select "Settings"
  3. Click "Bills"

From here, you'll be able to view all bills from your appointments.

To view an itemized bill, please do the following:

  1. Click on the desired bill and then click the blue ⓘ

If you're using Carbon Health on desktop:

  1. Log in to your account
  2. Select your initials in the top right corner
  3. Click "Bills"

You'll be able to view all bills from your appointments. To view an itemized bill click on the desired bill and then click the blue ⓘ.

Patient App
Accessing My Account
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What are your privacy practices?

Carbon Health ensures your privacy is protected through an in depth approach.

The Carbon Health apps make use of the latest developments in security architecture for both the Apple and Android platforms to ensure the application is safely and securely installed and never tampered with.

All communication between the Carbon Health Patient application and Carbon Health services is encrypted using best-of-breed industry standards.

All data you share with Carbon is protected by a HIPAA-compliant cloud infrastructure that is routinely audited and ever improving, and your data is always encrypted at rest as well as in transit.

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How do I access the Carbon app?

You can access the Carbon Health app by downloading it from either the Apple Store or Android Store.

Patient App
Accessing My Account
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How can I access my care plan?

To access your care plan, please login to your account at patient.carbon.com or by logging into the patient app. After meeting with a provider your care plan can be accessed in the messages section. You can also review your appointments, vitals, prescriptions, lab results, and other documents associated with your care plan in the “My Health” section.

Patient App
Accessing My Account
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Do you have family accounts?

We don’t support broadly shared family accounts, however you can add a patient under the age of 18 to your account. 

  1. Log in to the existing account in the Carbon Health app
  2. In the upper right, tap Settings
  3. Tap on "Switch patient"
  4. Tap on "+ Add a family member"

Please note, each additional individual added to a patient’s account must have their own specific insurance on file or a credit-card for billing purposes.

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How do I reset my password?

If you do not remember your password login, you may reset it by clicking on the "Forgot password?" link. An email with a link to reset your password will be sent to you.

Reset password
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Get help booking an appointment

Carbon Health no longer offers a general vaccination program to the public. However, select locations may provide a COVID vaccine depending on supply availability. To find a COVID-19 vaccination location, please check out our vaccine finder service.

Get help
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Virtual Diabetes Program
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