Scheduling
To schedule a new appointment, you can either download and open the Carbon Health patient app or go to our website at www.carbonhealth.com (opens in a new tab) and select "Book an appointment.”
How do I reschedule my appointment?
To reschedule an appointment, you can either download and open the Carbon Health patient app or go to our website at patient.carbonhealth.com. After you’ve logged in, click “View Details” on your upcoming appointment, which will take you to your messages. Once in messages, click on the appointment details widget. At the bottom of the screen, you’ll see an option to “reschedule.”
How do I cancel my appointment?
To cancel an appointment, you can either download and open the Carbon Health patient app or go to our website at https://carbonhealth.com/patients (opens in a new tab).
Once you’ve logged in, click “View Details” on your upcoming appointment, which will take you to your messages. Once in messages, click on the appointment details widget. At the bottom of the screen, you’ll see an option to “cancel.” Please note there is a $50 fee for no-shows or cancellations with less than 24 hours notice.
Do you offer virtual care appointments?
Carbon Health offers virtual services for primary, urgent, pediatrics, and mental health care. You can book an appointment by downloading the Carbon Health patient app or going to our website at www.carbonhealth.com (opens in a new tab).
I'm running late to my appointment, can I still be seen?
Urgent care appointments have a 15 minute grace period, and primary care appointments have a 10 minute grace period. For urgent care appointments, the clinic may be able to take you as a walk-in appointment (with a potential wait time). For primary care appointments, our team will need to reschedule you to the next available date/time. Please note there is a $50 fee for no-shows or cancellations with less than 24 hours notice.
Where is Carbon Health located?
Carbon Health operates more than 80 clinics across 12 states and is opening new clinics every month. To find a location closest to you, please visit Carbonhealth.com/locations, or download and open the Carbon Health Patient app.
What is the closest Carbon Health clinic to me?
To find a location closest to you, please visit Carbonhealth.com/locations, or download and open the Carbon Health Patient app.
What are your hours of operation?
Our hours of operation vary by clinic. To find the closest location to you and see its hours, please visit Carbonhealth.com/locations, or download and open the Carbon Health Patient app.
What do I need to bring to my appointment?
If this is your first appointment at Carbon Health, you’ll need to bring the following:
- Government-issued ID (ex. California ID or driver's license or passport)
- Health insurance card
- Valid credit or debit card
If your appointment was made by one of our Central Support Specialists, please make sure to login to your account before your appointment to complete the appointment registration, including:
- Medical history questionnaire
- Insurance or payment information
Can a provider sign off on my work forms prior to the appointment?
Please schedule an appointment and upload the documents into the Carbon Health app before you arrive. The provider will need to review the documents prior to your appointment.
What if there are no appointments available?
If there are no appointments available, you may do a walk-in at our urgent care clinics only. However, please contact the clinic prior to coming in as our normal wait time for walk-ins is 1-2 hours and once a clinic reaches a certain capacity, they’ll stop taking walk-ins. Another option is to schedule a virtual care appointment.