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Common Questions

How do I reschedule my appointment?

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To reschedule an appointment, you can either download and open the Carbon Health patient app or go to our website at patient.carbonhealth.com. After you’ve logged in, click “View Details” on your upcoming appointment, which will take you to your messages. Once in messages, click on the appointment details widget. At the bottom of the screen, you’ll see an option to “reschedule.”

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Do I need an appointment to get a COVID Test?

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It’s recommended that you schedule an appointment for a COVID test, which you can do by either downloading the Carbon Health patient app or going to our website at www.carbonhealth.com. If you need a travel clearance test, you’ll need to schedule an appointment at one of our primary care clinics that offers those tests. Select urgent care clinics do accept walk-ins for travel clearance COVID tests, but availability will be limited based on the clinic's current capacity and supplies available.

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How much does a COVID test cost?

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Yes, we do charge for COVID testing. We offer four types of tests: Same-day NAAT, same-day antigen, same-day RTPCR, and next-day RTPCR. For travel clearance or non medical events- patients must for these tests out-of-pocket at the time of service (prices and availability vary in some locations).

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