Logging

Logging

Scheduling

How do I unpair my device?

You can unpair your device through the Carbon Health app. Go into My Devices, tap on LogBand Device, scroll down to the bottom and select “Unpair.”

You also need to go into your Bluetooth settings on your mobile device and forget the LogBand from your list of devices.

NOTE: Please ensure the LogBand is charged, in range of your phone, and connected to the phone before attempting to unpair to ensure you synced any remaining data from your LogBand.

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I don’t see "LogBand" listed as an option to connect under “Devices”

Please ensure you have the most updated version of the Patient App. You can check if your App is the most updated. You can see if your App needs to be updated by going to the Apple or Google Play stores on your device.

You can also see your App version by tapping on your settings, found in the bottom right of the Carbon App,  and scrolling all the way down.

If you need additional assistance, please contact our support team at +1 (888) 851-6481.

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How do I connect or pair the LogBand to the Carbon Health App?

Go to the “Devices” section in the Carbon Health Patient App. Find LogBand and tap “Connect” and follow the prompts. You can also follow the directions found in the Quick Start Guide.

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Can I Delete a Log?

You can delete a log by going into the “Health Data” and tapping on the log you wish to delete. Scroll to the bottom of the supplemental questions and tap on “Delete Log”

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How do I view my logs?

Log into the Carbon Health Patient App and tap on the “Health Data” icon. You can see a list of your logs, where you can click in to add additional details about your logged event or add log

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How will my provider use my logged data?

Providers can use logged data to get an overview of how things are going for you and what actions you are taking. By logging them when they happen, you will have more accurate data than they might receive if you were trying to remember at a visit.

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Is my device compatible with the Carbon Health app?

These are the hardware requirements for using the Carbon Health App: 

  • Your iOS device needs to be running iOS 11.0 or later
  • Your Android device needs to be running Android 6.0 (“Marshmallow”) or later

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Where can I download the Carbon Health Patient app? 

The Carbon Health Patient App is available on both the Apple and Google Play stores.

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Can I log events directly into the Carbon Health App?

You can Log Events directly in the Carbon Health App.  Go to “Health Data” and tap on “+ Add New Log”.  From here you can also provide supplemental information and notes related to your Log.

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What Events Can I Log?

You can log the following health events or symptoms: 

  • Well-being
  • Pain
  • Headaches
  • coughs 

We will continue to add more events in the future.

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How Does Logging Improve My Health?

Logging provides a more accurate overview of things going on with your health over a longer period of time. Logging these events lets you keep track of things you might have forgotten about otherwise, as well as provide insights like how often they’re happening. As providers make decisions about ordering tests or starting medications, it is important that they have an accurate history of your symptoms.

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What is Logging?

Logging is a quick way to track a wide variety of health events. When something noteworthy happens (you start coughing, you have a headache come on, you go for a long run, etc), you can make a note of it with just a button push. You can add more details to these events after you use the LogBand’s buttons to track them. This information will give your provider better insight into your overall health the next time you have a visit.

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