Blood Pressure Cuff

Blood Pressure Cuff

Scheduling

How can I best maintain my blood pressure monitor?

  • Store in a dry place
  • Do not store in direct sunlight
  • Avoid washing the device with water
  • Best to clean with the dry cloth that came with the case
  • If needed can remove dirt with a damp cloth
  • Avoid shaking the device or hitting it against hard surfaces
  • Avoid very hot or cold temperatures
  • Avoid dusty environments
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Blood Pressure Cuff
General Blood Pressure Monitoring
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Where can I find the manual for my iHealth Blood Pressure Monitor?

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Where can I find the user manual for my Carbon Health Blood Pressure Monitor?

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What batteries should I use in my blood pressure cuff monitor?

Please use DC 6V, 4 AAA size batteries

Do not use rechargeable batteries

Do not mix new and old batteries

Dispose of batteries safely, contact your local waste management department to learn more about proper disposal

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General Blood Pressure Monitoring
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There’s no response on the display when I press a button or install the batteries. What does that mean?

This means there’s some sort of incorrect operation or strong electromagnetic interference. Take out the batteries, wait for five minutes, and then reinstall them.

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My LCD shows “Er A” on the display. What does that mean?

“Er A” means that there was a pressure sensor parameter error. Wait five minutes and measure again. If the error appears again, please contact your local iHealth distributor.

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My LCD shows “Er 8” on the display. What does that mean?

“Er 8” means that there was a parameter-checking error. Wait five minutes and measure again. If the error appears again, please contact your local iHealth distributor.

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My LCD shows “Er 7” on the display. What does that mean?

“Er 7” means that there was an EEPROM accessing error. Wait five minutes and measure again. If the error appears again, please contact your local iHealth distributor.

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My LCD shows “Er 6” on the display. What does that mean?

“Er 6” means that means the cuff pressure has been over 15mmHg for more than three minutes. Wait five minutes and measure again. If the error appears again, please contact your local iHealth distributor.

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My LCD shows “Er 5” on the display. What does that mean?

“Er 5” means that means the cuff pressure is above 300mmHg. Wait five minutes and measure again. If the error appears again, please contact your local iHealth distributor.

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My LCD shows “Er 4” on the display. What does that mean?

“Er 4” means that the pneumatic system is leaking or the cuff is too loose during inflation. Apply the cuff correctly and try again.

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My LCD shows “Er 3” on the display. What does that mean?

“Er 3” means that the pneumatic system is blocked, or the cuff is too tight during inflation. Apply the cuff correctly and try again.

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My LCD shows “Er 2” on the display. What does that mean?

“Er 2” means that the cuff failed to detect your diastolic pressure. Try taking a measurement again without moving.

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My LCD shows “Er 1” on the display. What does that mean?

“Er 1” means that the cuff failed to detect your systolic pressure. Try taking a measurement again without moving.

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My LCD shows “Er 0” on the display. What does that mean?

“Er 0” means that the pressure system was unstable before your measurement was taken. Try taking a measurement again without moving.

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My LCD shows a black battery symbol with a line going through it. What does that mean?

This means you have a low battery. Change out the batteries on your cuff.

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What’s the expected lifetime of the cuff?

The expected lifetime of the cuff varies, based on usage conditions. However, it’s expected that the cuff will last for five years or up to 10,000 measurements.

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What is the normal working condition for the cuff?

Temperature: +5°C to +40°C

Relative humidity: 15% to 90%, non-condensing, but not requiring a water vapor partial pressure greater than 50 hPa

Atmospheric pressure: 700 hPa to 1060 hPa

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What is the cuff’s measurement range?

Rated cuff pressure: 0 mmHg ~ 299 mmHg

Measurement pressure:

  • SYS: 60 mmHg ~ 230 mmHg
  • DIA: 40 mmHg ~ 130 mmHg
  • Pulse value: (40-199) beat/minute

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I’m seeing “! + Out” on my display. What does that mean?

“! + Out” means your measurement was out of range. Relax for a minute, then refasten the cuff and take your measurement again. If the error continues, please contact your physician.

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I’m seeing “Err & Usb” on my display. What does that mean?

“Err & Usb” means there was an adapter error (the voltage is too high or too low). Replace the adapter with an authorized adapter.

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I’m seeing “! + EEx” on my display. What does that mean?

“! + EEx” (where “x” is some kind of digital symbol, like 1 or 2) means there was a hardware error. Turn off the monitor, turn it on, and then measure again. If the error appears on the display again, please contact the retailer or our customer service department.

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I’m seeing “! + E 4” on my display. What does that mean?

“! + E 4” means the measurement failed. Relax for five minutes and then measure again.

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I’m seeing “! + E 3” on my display. What does that mean?

“! + E 3” means the pulse wasn’t detected during measurement. Loosen any clothing on

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I’m seeing “! + E 2” (or a torso with lines surrounding it) on my display. What does that mean?

“! + E 2” means excessive body motion has been detected, or the pulse was weak during measurement. Relax for five minutes, then keep still and measure again.

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I’m seeing “! + E 1” on my display. What does that mean?

“! + E 1” means the cuff isn’t wrapped, is wrapped incorrectly, or the cuff’s air plug is loose. Refasten the cuff and insert the air tub plug correctly, then measure again.

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I’m seeing “Lo bAt” and an empty battery symbol on my display. What does that mean?

“Lo bAt” means the battery is too low. Replace the cuff’s batteries.

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I’m seeing “H bAt” on my display. What does that mean?

“H bAt” means the battery is too high. Replace the cuff’s batteries.

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Why won’t the display light up?

If the display isn’t lighting up, that likely means the batteries are exhausted, installed incorrectly, or the adapter isn’t plugged in properly. Replace/reinstall the batteries or plug in the adapter properly. 

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Will I get a different result if I measure on the right arm?

Generally, measuring on both arms should not provide notably different results. However, some people may experience different measurements. We suggest you measure the same arm every time.

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Why do I get different blood pressure readings at home compared to the hospital?

Blood pressure can measure differently throughout the day due to a number of factors, including (but not limited to) emotion, exercise, and even the weather.

Here’s what you need to pay attention to when taking your blood pressure at home:

  • If the cuff is tied properly
  • If the cuff is too tight or too loose
  • If the cuff is tied on the upper arm
  • If you feel anxious

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Why does my blood pressure change throughout the day?

It’s normal for blood pressure to vary throughout the day. It’s also affected by the way you tie your cuff and your measurement position, so please take the measurement under the same conditions. If you take medication, the pressure may vary even more. If you want to see if your levels have changed, wait at least three minutes before taking another measurement.

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What’s a normal blood pressure measurement?

Only a physician can tell your normal BP range.

Below are blood pressure categories defined by the American Heart Association. Please contact a physician if your measurement falls out of the range. Only a physician can tell whether your blood pressure value has reached a dangerous point.

To learn more, the American Heart Association has an excellent breakdown of blood pressure measurements and an explanation of healthy-to-unhealthy ranges.

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How do I put on the blood pressure cuff?

Remove all jewelry, such as watches and bracelets from your left arm.

  • Note: If your doctor has diagnosed you with poor circulation in your left arm, use your right arm.

Roll or push up your sleeve to expose the skin. Make sure your sleeve is not too tight.

Hold your arm with palm facing up and tie the cuff on your upper arm, then align the air tube toward the center of your arm.

 Make sure the bottom edge of the arm cuff 1 inch (2-3 cm) above the inside elbow. Then wrap the cuff securely. 

  • Note: The cuff should be snug, but not too tight. You should be able to insert one finger between the cuff and your arm.

Sit upright in a comfortable chair with your back against the backrest of the chair. Keep your feet flat and your legs uncrossed.

Place your arm resting comfortably on a flat table. The cuff worn on your arm should be the same level as your right atrium of the heart.

Take 5-6 deep breaths and start measuring!

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How do I know the cuff took my measurement?

If the measurement is successful, the symbols above the Systolic reading will disappear and then display “do nE”. Press the “START/STOP” button to turn it off. Otherwise, it will power off automatically after about one minute.

If unsuccessful, the measurement result will be stored in the equipment temporarily.

Press the “START/STOP” button to turn the cuff off. Otherwise, it will power off automatically after about 1 minute.

Tip: Any time you want to stop the measurement, press the “START/ STOP” button.

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How can I best maintain my blood pressure cuff?

Please follow these guidelines for the best maintenance of your blood pressure cuff.

  • Store in a dry place
  • Do not store in direct sunlight
  • Avoid washing the device with water
  • Avoid shaking the device or hitting it against hard surfaces
  • Avoid very hot or cold temperatures
  • Avoid dusty environments

If you do need to clean the cuff, follow these guidelines:

  • Best to clean with the dry cloth that came with the case
  • If needed can remove dirt with a damp cloth

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Blood Pressure Cuff
General Blood Pressure Monitoring
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How do I clean my blood pressure cuff?

Avoid washing the device with water and try to use the dry cloth that comes with the kit.  If needed you can use a damp cloth toe remove dirt.

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What can impact the accuracy of my measurements?

Measurements might be inaccurate if they’re taken under the following circumstances:

  • If you ate dinner or drank in the last hour
  • If smoked and/or drank coffee or tea immediately beforehand
  • If you took a bath or shower in the last 20 minutes
  • If you’re talking or moving your fingers during the measurement
  • If you’re taking the measurement in a cold environment
  • If you need to urinate
  • If you recently exercised or were active

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How do I make sure my readings are accurate?

You can get the most out of the Carbon Health RPM program by taking frequent, accurate readings. Before taking a reading, avoid activities that raise your blood pressure.

  • Don’t talk or move during the measurement.
  • Don’t take a measurement immediately after you wake up. Blood pressure is often highest early in the morning.
  • Take at least two readings daily (morning and evening). This schedule provides your doctor with a bigger picture of your blood pressure.
  • Measure your blood pressure around the same time every day. If you’re on blood pressure medication, take readings 30–60 minutes after taking your medication.

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How do I input my readings manually into the app? 

Steps to manually enter a Blood Pressure Reading:

  • Open your Carbon Health app
  • Navigate to the ‘Health Data’ tab
  • Press on ‘Add New Log’
  • Press on ‘Blood Pressure’
  • Enter your blood pressure reading details
  • Press save

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What is systolic pressure and diastolic pressure?

Systolic: Systolic pressure is when the ventricles contract and pump blood out of the heart, the blood pressure reaches its maximum value in the cycle. 

Diastolic: Diastolic pressure is when the ventricles relax, and the blood pressure

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I have family members included with my Carbon Health account, will they receive a welcome kit in addition to me?

As of right now, we’re only sending one welcome kit to each household.

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I live outside the United States, can you ship one of these welcome kits to me?

At the moment, we are only offering these welcome kits to patients in the United States.

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