General Info
Why is Carbon Health unable to verify my insurance?
There may be times when your insurance plan can’t be verified. For example: Your insurance information may be inaccurate or out of date, or the insurance company’s eligibility system may not respond. In cases where we are unable to verify your insurance at the time of your visit, we will charge you the flat rate for this service. These rates are standard and vary by treatment type. You can find them here: https://carbonhealth.com/insurance-pricing (opens in a new tab).
Many insurance companies will still reimburse for out-of-network care at Carbon Health. As a courtesy, we will submit your insurance claim and refund you the balance depending on your benefit.
How do I know I’ll get properly refunded? When can I expect my refund?
Copays, coinsurance, or self-pay fees are due at the time of service. Remaining balances or refunds will be determined after your insurance company processes your insurance claim and sends this information back to Carbon Health – which could take up to 4 weeks. If you have any questions about your bill or claim, please contact us at https://support.carbonhealth.com/contact-us (opens in a new tab)
Who can I talk to if I don’t get my refund?
Remaining balances or refunds will be determined after your insurance company processes your insurance claim and sends this information back to Carbon Health – which could take up to 4 weeks. If you have any questions about your bill or claim, please contact us at https://support.carbonhealth.com/contact-us (opens in a new tab)
When will I know my final bill?
If you choose to pay a flat fee for your visit, your bill is usually finalized in 3-5 days. If you choose to use your insurance, your bill might take up to 6 weeks to finalize (depending on how quickly your insurance company processes the claim). If you have any questions about your bill or claim, please contact us at https://support.carbonhealth.com/contact-us (opens in a new tab).
Will you charge my credit card directly for any remaining balance, or send me a bill?
After your visit, we will always notify you of your remaining balance before charging the credit or debit card that is linked to your account. You can get details about your bill in the Carbon Health app.
When can I expect a refund if my insurance covers more of the cost of the visit?
If you choose to use your insurance, your bill might take up to 4 weeks to finalize (depending on how quickly your insurance company processes the claim). If you have any questions about your bill or claim, please contact us at https://support.carbonhealth.com/contact-us (opens in a new tab).
I have questions about my bill. Who can I talk to?
If you have any questions about your bill or claim, please contact us at https://support.carbonhealth.com/contact-us (opens in a new tab).
I can’t afford to pay my bill. What can I do?
If you tried using your insurance to pay for services at Carbon Health, we recommend you work with your insurance company to understand your options.
For patients who opted to self-pay at Carbon Health, or need help understanding their payment options, please reach out to our billing team at https://support.carbonhealth.com/contact-us (opens in a new tab).
My bill was sent to collections. What can I do?
When you receive a bill from Carbon Health and owe a balance, payment is due 30 days from when the bill was issued. Patients can also check the status of their bill in the Carbon Health app, and complete payment directly from the app. Any bill that remains unpaid after 90 days of receipt is at risk of being sent to collections. Contact information for the collections agency is included on your bill, or you can log in to the Carbon Health app to get support.