Appointments

Appointments

Scheduling

Are walk-ins available for COVID?

Walk-ins for COVID tests are welcome at our urgent care clinics based on availability. To find a location close to you, please visit Carbonhealth.com/locations, or download and open the Carbon Health Patient app.

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How do I cancel my COVID test appointment?

To cancel your COVID test, you can either download and open the Carbon Health patient app or go to our website at patient.carbonhealth.com. Once you’ve logged in, click “View Details” on your upcoming appointment, which will take you to your messages. Once in messages, click on the appointment details widget. At the bottom of the screen, you’ll see an option to “cancel.”

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How do I reschedule a COVID test?

To reschedule your COVID test, you can either download and open the Carbon Health patient app or go to our website at patient.carbonhealth.com. Once you’ve logged in, click “View Details” on your upcoming appointment, which will take you to your messages. Once in messages, click on the appointment details widget. At the bottom of the screen, you’ll see an option to “reschedule.”

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How do I schedule a COVID test?

To schedule a COVID-19 test appointment, you can either download and open the Carbon Health patient app or go to our website at www.carbonhealth.com and select "Schedule a new appointment."

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How do I schedule a COVID-19 vaccine appointment?

Carbon Health no longer offers a general vaccination program to the public, however select locations may be able to provide a COVID vaccine depending on supply availability during an annual check-up. If you’d like to find a COVID-19 vaccination location, please check out our vaccine finder service at: https://carbonhealth.com/vaccine-near-me.

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What if there are no appointments available?

If there are no appointments available, you may do a walk-in at our urgent care clinics only. However, please contact the clinic prior to coming in as our normal wait time for walk-ins is 1-2 hours and once a clinic reaches a certain capacity, they’ll stop taking walk-ins. Another option is to schedule a virtual care appointment.

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Can a provider sign off on my work forms prior to the appointment?

Please schedule an appointment and upload the documents into the Carbon Health app before you arrive. The provider will need to review the documents prior to your appointment.

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What do I need to bring to my appointment?

If this is your first appointment at Carbon Health, you’ll need to bring the following:

  1. Government-issued ID (ex. California ID or driver's license or passport)
  2. Health insurance card

If your appointment was made by one of our Central Support Specialists, please make sure to login to your account before your appointment to complete the appointment registration, including:

  1. Medical history questionnaire
  2. Insurance or payment information

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What are your hours of operation?

Our hours of operation vary by clinic. To find the closest location to you and see its hours, please visit Carbonhealth.com/locations, or download and open the Carbon Health Patient app.

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What is the closest Carbon Health clinic to me?

To find a location closest to you, please visit Carbonhealth.com/locations, or download and open the Carbon Health Patient app.

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Where is Carbon Health located?

Carbon Health operates more than 80 clinics across 12 states and is opening new clinics every month. To find a location closest to you, please visit Carbonhealth.com/locations, or download and open the Carbon Health Patient app.

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I'm running late to my appointment, can I still be seen?

If you are more than 15 minutes late to an urgent care clinic –or 10 minutes late to a primary care clinic– your appointment will be canceled. If your appointment is at a primary care clinic, they will need to reschedule you to the next available date/time. However, if you still decide to go to your appointment, the clinic may be able to see you if there are cancellations. Please note there will likely be a wait to be seen.

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Do you offer virtual care appointments?

Carbon Health offers virtual services for primary, urgent, pediatrics, and mental health care. You can book an appointment by downloading the Carbon Health patient app or going to our website at www.carbonhealth.com.

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Do I need an appointment to be seen?

Carbon Health’s urgent care clinics do allow walk-ins based on availability, but we recommend scheduling an appointment, to do so either download the Carbon Health Patient App or go to our website at www.carbonhealth.com.

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Are walk-ins available?

Walk-ins are welcome at our urgent care clinics based on availability. To find a location closest to you, please visit Carbonhealth.com/locations, or download and open the Carbon Health Patient app.

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How do I cancel my appointment?

To cancel an appointment, you can either download and open the Carbon Health patient app or go to our website at patient.carbonhealth.com. Once you’ve logged in, click “View Details” on your upcoming appointment, which will take you to your messages. Once in messages, click on the appointment details widget. At the bottom of the screen, you’ll see an option to “cancel.”

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How do I reschedule my appointment?

To reschedule an appointment, you can either download and open the Carbon Health patient app or go to our website at patient.carbonhealth.com. After you’ve logged in, click “View Details” on your upcoming appointment, which will take you to your messages. Once in messages, click on the appointment details widget. At the bottom of the screen, you’ll see an option to “reschedule.”

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Get help booking an appointment

To schedule a new appointment, you can either download and open the Carbon Health patient app or go to our website at www.carbonhealth.com and select "Book an appointment.”

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Do I need an appointment to get a COVID Test?

It’s recommended that you schedule an appointment for a COVID test, which you can do by either downloading the Carbon Health patient app or going to our website at www.carbonhealth.com. If you need a travel clearance test, you’ll need to schedule an appointment at one of our primary care clinics that offers those tests. Select urgent care clinics do accept walk-ins for travel clearance COVID tests, but availability will be limited based on the clinic's current capacity and supplies available.

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