Patients

The Carbon App

• How do I install the correct clinic app?
• Do I have to download the Carbon app?

Scheduling

• What is an NP or PA?
• Why does the app require information before scheduling my first visit?

My Account

• How can I update my name, birthdate or gender?
• How can I export files?
• How do I add a family member or partners to my account?

Insurance and Billing

• When will I get my bill?
• My credit card was charged by "direct urgent care"
• What does it mean if my insurance is not verified?
• How do I add my insurance if I'm on my family's plan?