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Patient Help Center
The Carbon App
How do I install the correct clinic app?
Do I have to download the Carbon app?
What is an NP or PA?
Why does the app require information before scheduling my first visit?
How can I update my name, birthdate or gender?
How can I export files?
How do I add a family member or partners to my account?
Insurance and Billing
When will I get my bill?
My credit card was charged by "direct urgent care"
What does it mean if my insurance is not verified?
How do I add my insurance if I'm on my family's plan?