Patients
Patient Help Center
Los Angeles COVID-19 Vaccine Information
- Digital Health Pass Information
- LA County SECOND DOSE Vaccination Information
- Johnson & Johnson Blood Clot FAQ
- How Can I Confirm my Appointment? I am Unable to Locate my QR Code.
- When should I check back later to book my COVID-19 vaccine first dose appointment?
- LA County FIRST DOSE Vaccination Information - Appointment & Eligibility Requirement
Alameda County COVID-19 Vaccine Information
Berkeley COVID-19 Vaccine Information
COVID-19 Travel Clearance Testing
- COVID-19 Pre-Travel Clearance Testing Information
- I keep getting the "Not Approved, Date of Test" Error when I try to upload my results to Hawaii's Safe Travel Portal.
- Washington State Testing Sites - Hours, Location & Testing Information
- Southern, CA Testing Sites - Hours, Location & Testing Information
- Airport Testing Sites - Hours, Location & Testing Information
COVID-19 Testing
San Mateo County COVID-19 Vaccine Information
The Carbon App
Scheduling
- I am running late to my appointment. Will I still be seen?
- I do not see any available appointments. Can I bring my wife with me to my appointment to be seen?
- I have an appointment. Can the provider sign off on my work forms?
- There are no appointments available. What are my other options to be seen?
- What do I need to bring to my appointment?
- Where is Carbon Health located?
My Account
Insurance and Billing
- Do you accept my insurance?
- How much will my co-pay be?
- What are co-pays? What are deductibles?
- What does it mean if my insurance is not verified?
- How do I add my insurance if I'm on my family's plan?
- When will I get my bill?