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Help Center for Clinics and Medical Staff
Carbon Provider App
How come the app isn't loading when I launch it?
Why do I see a blank screen?
Can I use Carbon on a web browser?
Setup and Onboarding
How do I request a Quest Diagnostics lab interface?
How do I import data from my existing EHR?
How do I fax medical records from Carbon?
How do I make changes to my schedule and availability?
How can my patient schedule an appointment?
What if my patient is connected to the wrong practice?
Can I record a video visit?
Why am I unable to save a treatment plan?
How can I change clinical case titles to more patient friendly terms?
How can I change clinical diagnosis titles in treatment plans to more patient friendly terms?
How can I upload lab results, radiology reports or medical records from Sfax?
How do I connect my stripe account?
Is the Patient's copay pre-populated in Carbon Health?