Update: January 14, 2022
The current surge of COVID means the labs we work with are processing an extremely high volume of COVID tests. As a result, we're experiencing an increase in the turnaround time for results for the tests we send out.
Our current turnaround time for these COVID test results is 5-7 days.
Please note we can't guarantee test results return times from our physical clinic locations. On rare occasions, it may take 7+ days.
There's no need to contact support or contact us via in-app Message. The result is automated and will update your chart once it's received from the lab. We apologize for the resulting delays with COVID-19 diagnostic tests. We are doing everything possible to mitigate delays.
The above information does not apply to our travel testing locations. Please visit https://carbonhealth.com/covid-19-travel-clearance
Thanks for your patience during this unusual time.