If your insurance was verified upon your clinic visit, Carbon Health bills your insurance about three days after your appointment. If you have outside lab work done you will be billed completely separately by LabCorp or Quest. If the lab and test is performed entirely within our clinic it will appear on your Carbon Health bill.
Your insurance may pay all or portion of your bill, depending on your benefit plan and your deductible.
At some point you will receive an EOB (Explanation of Benefits) from your insurance, directly. This is not your bill but an explanation of what insurance paid/covered and what you may owe.
You can always check the status of your bill in your Carbon Health app by tapping your profile in the lower right then "Bills". You can track Due, Paid and Sent/Waiting. For a full breakdown you can tap the information (i) icon next to the appointment date.
If you have any patient responsibility once your claim has been processed by your insurance, you will receive an invoice via email from firstname.lastname@example.org and an SMS alert when your bill is ready. You can pay securely and instantly by tapping Pay Now in the email. You can also pay directly in the app.
Please contact us at email@example.com if it's been more than two months since your appointment and you still have not received a bill, or if you have any billing questions at all. Happy to help!