When Will I Get My Bill?

If your insurance was verified upon your clinic visit, Carbon Health will bill insurance about three days after your appointment. If you have outside lab work done, you'll be billed completely separately by LabCorp or Quest. If both the lab and test are performed entirely within our clinic, it'll appear on your Carbon Health bill.

Your insurance may pay all or a portion of your bill, depending on your benefit plan and deductible.

At some point, you will receive an EOB (Explanation of Benefits) from your insurance, directly. This is not your bill but an explanation of what insurance paid/covered and what you may owe.

You can always check the status of your bill in your Carbon Health app by tapping your profile in the lower right, then "Bills". You can track the categories Due, Paid, and Sent/Waiting. For a full breakdown, just tap the information (i) icon next to the appointment date.

If you have any patient responsibility once your claim has been processed by your insurance, you will receive an invoice via email from billing@carbonhealth.com and an SMS alert when your bill is ready. You can pay securely and instantly by tapping "Pay Now" in the email. You can also pay directly in the app.

Please contact us at billing@carbonhealth.com if it's been more than two months since your appointment and you still have not received a bill, or if you have any billing questions whatsoever. We're always happy to help.