You might have used the wrong email address.
To confirm which email you used, you will need to contact customer service at (415) 612-3256.
You may also want to try and enter an alternate email to ensure your account is not listed under a different email.
The email might be in your spam folder or have been blocked.
In some cases, the spam filtering system on your email might have misidentified the automated "Reset Your Password" email as being spam. Try checking the "Spam" folder in your email inbox.
If you are logging in at work, it's also possible that your company's servers might have blocked your email due to security firewalls. In this case, you should ask your IT administrator to allow emails from firstname.lastname@example.org and then try resetting your password again.
I still haven't received my email!
If you still don't receive an email after trying the suggestions above, please Customer Service and a specialist will be able to assist you.