What does it mean if my insurance is not verified?

We have real-time insurance eligibility built into our app; however, there may be times when an insurance plan can't be verified due to the following:

• The Payer ID not being accurate
• The insurance plan is from a third party
• The insurance provider eligibility system is not responding

Ok, so it's not verified, what do you do? : 

Call or email via this form the clinic you'd like to schedule and provide the following:

1. Insurance plan name 
2. Payer ID number

In the meantime, take a picture of the front and back of your insurance card and upload it into the documents section of your app.