What Does it Mean if My Insurance is Not Verified?

We have real-time insurance eligibility built into our app. However, there may be times when an insurance plan can't be verified due to the following:

• The Payer ID not being accurate
• The insurance plan is from a third party
• The insurance provider eligibility system is not responding

Ok, so it's not verified, what do you do?  

Call or email via this form the clinic you'd like to schedule and provide the following:

1. Insurance plan name 
2. Payer ID number

In the meantime, take a picture of the front and back of your insurance card and upload it into the documents section of your app.