Carbon Health uses Eligible API to get real-time insurance eligibility information. The list of payers that support real-time information can be found here.
Our eligibility check provides the following patient details:
- Payer name
- Insurance ID
If the insurance verification fails or the patient's insurance is not in the database, you can manually check their insurance information to enter the patient's copay, and contact firstname.lastname@example.org with the insurance payer name and payer ID so that our support team can add it to our database.