How come the app is not loading?

Updated 4 months ago by Emily McGovern

Sometimes our app will pause for one or more of the following reasons: 

1. Patient/Provider has not updated iOS 

2. Patient/Provider has not updated the Carbon app (even if they have updated iOS) 

3.Patient/Provider is experiencing issues with wifi speed or connection 

4.There's not enough memory on the Patient/Provider's device to run the app.

If one of the above does not solve the issue, please contact us at

How did we do?