Is the Patient's copay pre-populated in Carbon Health?

Updated a month ago ​by Emily McGovern

Carbon Health uses Eligible API to get real-time insurance eligibility information. The list of payers that support real-time information can be found here on their website.

Our eligibility check provides the following patient details:

  • Payer name
  • Insurance ID
  • Deductible
  • Copay
If the insurance verification fails you can manually check their insurance information to enter the patient's copay, and contact support@carbonhealth.com with the payer name and payer ID so that our support team can add it to our database.

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